Management Positions

Group Sales Manager

Room Attendant

• Someone who enjoys working in a fast paced environment.
• Someone who wants to be part of a dynamic team.
• Someone who enjoys delivering exceptional customer service and knows how to lead a team.
• Someone who is very detailed. 

Requirements

• Minimum 1 year Housekeeping in a high end hotel.

Guest Service Ambassador (Bellman)

• Someone who enjoys working in a fast paced environment
• Someone who wants to be part of a dynamic team
• Someone who has a true passion for guest service

• Carry and transport heavy loads of luggage
• Be knowledgeable of city events and places of interest
• Respond promptly and courteously to all guest requests
• Be animated, assertive and expressive
• Remember guests' names and provide exceptional hospitality
• Communicate effectively
• Promote the hotel, its services and amenities
• Handle multiple tasks simultaneously
• To assist in the transport and storage of guest luggage
• To assist with guest packages (transport to guest room, or guest meeting area)
• To properly "log" all trips originating from the Bell stand
• To collect all incoming tags from guest luggage, after delivery to the room
• Responsible for a clean and "smart" appearance of uniforms
• Knowledgeable about all hotel amenities
• To be conversant with all hotel promotional programs (guest-related)
• Other duties as assigned
• Previous experience strongly recommended but not required. Must be able to work a flexible schedule.

Requirements

• A minimum of 1 year hotel experience in a similar role preferred.

Front desk agent (2)

• Providing exceptional guest service by following all of the Miyako Front Desk procedures.
• Greet guests and provide all of the Miyako standards upon arrival and departure.
• Check in and Check out guests with an efficient and timely manner - including assigning room numbers, issuing keys, obtaining correct credit/payment.
• Cashier responsibilities including making changes, cashing checks, foreign currency exchange, obtaining appropriate method of payment and set up correct payment method when necessary.
• Assisting guests with any inquiry to ensure guest satisfaction.
• Reporting any issues and guest complaints to supervisor or manager.
• Making sure that all guest's accounts are in good standing and follow up with any billing issues.      Additional duties not mentioned above may also be requested by Supervisor
• Making general decisions to assist the guest.
• Keeping the Front Desk upscale, clean and organized and always presenting a positive and professional attitude.
• Additional duties not listed may also be required by supervisor/manager



Job Requirements

• Ability to stay calm and productive under stressful situation is required
• Ability to anticipate situations to prevent a negative outcome and to provide maximum guest satisfaction is required.
• Previous customer service or hotel experience preferred
• Detailed oriented and team work oriented. The ability to mulit task is required. 
• Japanese language skills a plus
Application Form


Sales Co-ordinator


Must speak Japanese, excellent organizational skills, attention to detail, energetic, organized and takes initiative.

Working with the sales managers to co-ordinate the intricate details of groups and reservations. Help create group resumes, guest follow up and communication. Make reservations, work on VIP details. Working with travel agents and corporate accounts.

Must speak Japanese and have prior hotel and/or sales experience.
Application Form


Administrative assistant to the General Manager



• Perform word-processing, typing, e-mailing, data-entry, filing, faxing, copying, processing mail and taking notes and/or dictation.
• Answer telephones, schedule team members, coordinate projects as needed.
• Filing and organizing, must be able to multi task and work at a fast pace.
• Must have exceptional organizational skills.
• This position is part time.

Application Form