We currently do not have any management positions open.

 Hourly positions
 
Front Office Supervisor (Japanese speaking)

Responsibilities include: daily planning and supervising of the front office operations to achieve guest satisfaction and quality service. You will be responsible for knowledge and implementation of 4 diamond brand standards, and training. This position will participate in the MOD program.

We will ask that you help create goals/incentives to continually motivate and inspire the Rooms Staff to continuously improve the service provided to our guests.  

Problem solving, good communication, judgement, ability to motivate and maintain high morale is a must.

Requirements

  • 1-2 years of proven experience as a supervisor at the front desk in a comparable hotel
  • Familiarity with high quality service standards a must
  • Ability to come to work each day with the motivation to work closely with their staff, and to help provide superior guest service
  • Must have the ability to make fast decisions and have good judgement
  • Must have management skills to counsel, train and mentor
  • Ability to motivate staff
  • Ability to communicate effectively with guests, employees and management
  • Proficient computer skills, such as excel, word, power point required. Proficient in writing and communication skills
  • Able to communicate and manage cross cultures
  • Be able to resolve guest and employee complaints, while maintaining a high level of customer satisfaction
  • Must have solid hotel Front Office experience and a stable work history to be considered.
  • References required
  • Fluent Japanese language ability at the business level is required

Application Form

 
Night Audit 

Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.

  • Welcome & register guests in an outstandingly friendly, professional, and efficient manner 
  • Obtain necessary credit and payment information 
  • Assists arriving and departing guests with all luggage and packages, carefully and safely 
  • Rooms arriving guests 
  • Provide detailed information about hotel facilities & operating hours
  • Adhere completely to all Miyako Hybrid service standards 
  • Sell rooms in accordance with Front Desk sales strategies 
  • Receive and transmit guest messages 
  • Set-up & provide guest wake up calls 
  • Perform check out and cash handling activities in accordance with all hotel cashiering and credit policies 
  • Answer telephone calls and guest inquiries in a friendly and professional manner 
  • Completely familiar with Hotel emergency procedures  
  • Prepare daily Revenue Report 
  • Completes all audit functions accurately and in a timely manner 
  • Comply with attendance rules and be available to work on a regular basis.
  • Attend all required hotel meetings and trainings 
  • Perform any other job related duties as assigned

Job Requirements

  • MUST have Front desk and night audit experience at a comparable quality hotel
  • Excellent communication and guest relations skills 
  • General knowledge of hotel departments 
  • Ability to access and accurately input information using a moderately complex computer system
  • Effective math, organizational and communications skills 
  • Must have the ability to communicate in English
  • Must be able to stand for an eight hour shift 
  • Able to work a flexible schedule, including weekends and holidays 
  • Must be able to work overnight shift

Application Form

 
 
Guest Service Ambassador (Bellman)
 The Bellperson is responsible for assisting with the check-in/check-out processes and accommodating guests during their stay in an attentive, courteous and efficient manner- providing the best first and last impressions of the hotel.
  • To assist in the transport and storage of guest luggage
  • To assist with guest packages (transport to guest room, or guest meeting area)
  • To collect all incoming tags from guest luggage, after delivery to the room
  • Responsible for a clean and "smart" appearance of uniforms
  • Knowledgeable about all hotel amenities
  • To be conversant with all hotel promotional programs (guest-related)
  • Other duties as assigned
  • Previous experience strongly recommended but not required
  • Must be able to work a flexible schedule

Job Requirements

  • A minimum of one year hotel experience in a similar role preferred
  • Local candidates only, please
   
Application Form
 
 
Room Attendant
This job will appeal to
  • Someone who enjoys working in a fast paced environment.
  • Someone who wants to be part of a dynamic team.
  • Someone who enjoys delivering exceptional customer service and knows how to lead a team.
  • Someone who is very detailed. 

The Room Attendant is responsible for the general cleaning and upkeep of guestrooms and other assigned areas. Requirements include: the ability to lift, bend, move heavy equipment; remain on one's feet for extended periods of time; and an individual who is team oriented and dedicated to providing excellent service and ensuring that Miyako's highest cleanliness standards are met every day.

Requirements


  • Minimum 1 year Housekeeping in a high end hotel.

Application Form

Front desk agent 
  • Providing exceptional guest service by following all of the Miyako Front Desk procedures.
  • Greet guests and provide all of the Miyako standards upon arrival and departure.
  • Check in and Check out guests with an efficient and timely manner - including assigning room numbers, issuing keys, obtaining correct credit/payment.
  • Cashier responsibilities including making changes, cashing checks, foreign currency exchange, obtaining appropriate method of payment and set up correct payment method when necessary.
  • Assisting guests with any inquiry to ensure guest satisfaction.
  • Reporting any issues and guest complaints to supervisor or manager.
  • Making sure that all guest's accounts are in good standing and follow up with any billing issues.      Additional duties not mentioned above may also be requested by Supervisor
  • Making general decisions to assist the guest.
  • Keeping the Front Desk upscale, clean and organized and always presenting a positive and professional attitude.
  • Additional duties not listed may also be required by supervisor/manager

  • Job Requirements

    • Ability to stay calm and productive under stressful situation is required
    • Ability to anticipate situations to prevent a negative outcome and to provide maximum guest satisfaction is required.
    • Previous customer service or hotel experience preferred
    • Detailed oriented and team work oriented. The ability to mulit task is required. 
    • Must be bi-lingual in Japanese/English
    Application Form
    Reservations Agent 
    Maintains high quality of customer service by phone and/or e-mail to guests by accommodating guest requests and concerns as they arise. Answer phones, e-mail and input all incoming reservations into the PMS system and assist the Front Office department pertaining to the room reservations. Has a strong selling technique.

    • Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times

    • Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates

    • Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue

    • Produce quotations and written confirmation to all clients

    • Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business

    • Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts

    • Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate


    Requirements

    • Minimum 1 year in reservation systems required,  in the hotel/travel industry
    Application Form




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Miyako Hybrid Hotel - Torrance, California (CA)
21381 S. Western Avenue, Torrance, California 90501
Contact: 310-212-5111 Fax: 310-212-5112
Email: welcome@miyakohybridhotel.com