We currently do not have any management positions open.

 Hourly positions
 
Guest Service Ambassador (Bellman)
 The Bellperson is responsible for assisting with the check-in/check-out processes and accommodating guests during their stay in an attentive, courteous and efficient manner- providing the best first and last impressions of the hotel.
  • To assist in the transport and storage of guest luggage
  • To assist with guest packages (transport to guest room, or guest meeting area)
  • To collect all incoming tags from guest luggage, after delivery to the room
  • Responsible for a clean and "smart" appearance of uniforms
  • Knowledgeable about all hotel amenities
  • To be conversant with all hotel promotional programs (guest-related)
  • Other duties as assigned
  • Previous experience strongly recommended but not required
  • Must be able to work a flexible schedule

Job Requirements

  • A minimum of one year hotel experience in a similar role preferred
  • Local candidates only, please
   
Application Form
 
 
Room Attendant
This job will appeal to
  • Someone who enjoys working in a fast paced environment.
  • Someone who wants to be part of a dynamic team.
  • Someone who enjoys delivering exceptional customer service and knows how to lead a team.
  • Someone who is very detailed. 

The Room Attendant is responsible for the general cleaning and upkeep of guestrooms and other assigned areas. Requirements include: the ability to lift, bend, move heavy equipment; remain on one's feet for extended periods of time; and an individual who is team oriented and dedicated to providing excellent service and ensuring that Miyako's highest cleanliness standards are met every day.

Requirements


  • Minimum 1 year Housekeeping in a high end hotel.

Application Form

Front desk agent 
  • Providing exceptional guest service by following all of the Miyako Front Desk procedures.
  • Greet guests and provide all of the Miyako standards upon arrival and departure.
  • Check in and Check out guests with an efficient and timely manner - including assigning room numbers, issuing keys, obtaining correct credit/payment.
  • Cashier responsibilities including making changes, cashing checks, foreign currency exchange, obtaining appropriate method of payment and set up correct payment method when necessary.
  • Assisting guests with any inquiry to ensure guest satisfaction.
  • Reporting any issues and guest complaints to supervisor or manager.
  • Making sure that all guest's accounts are in good standing and follow up with any billing issues.      Additional duties not mentioned above may also be requested by Supervisor
  • Making general decisions to assist the guest.
  • Keeping the Front Desk upscale, clean and organized and always presenting a positive and professional attitude.
  • Additional duties not listed may also be required by supervisor/manager

  • Job Requirements

    • Ability to stay calm and productive under stressful situation is required
    • Ability to anticipate situations to prevent a negative outcome and to provide maximum guest satisfaction is required.
    • Previous customer service or hotel experience preferred
    • Detailed oriented and team work oriented. The ability to mulit task is required. 
    • Must be bi-lingual in Japanese/English
    Application Form
    Reservations Agent 
    Maintains high quality of customer service by phone and/or e-mail to guests by accommodating guest requests and concerns as they arise. Answer phones, e-mail and input all incoming reservations into the PMS system and assist the Front Office department pertaining to the room reservations. Has a strong selling technique.

    • Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times

    • Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates

    • Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue

    • Produce quotations and written confirmation to all clients

    • Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business

    • Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts

    • Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate


    Requirements

    • Minimum 1 year in reservation systems required,  in the hotel/travel industry
    Application Form




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Miyako Hybrid Hotel - Torrance, California (CA)
21381 S. Western Avenue, Torrance, California 90501
Contact: 310-212-5111 Fax: 310-212-5112
Email: welcome@miyakohybridhotel.com