Management Positions

Executive Housekeeper

Job overview
Responsible for the daily shift operations of Housekeeping. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained.

What you will be doing

  • Complete inspections and hold people accountable for corrective action.
  • Assist in ensuring guest and employee satisfaction while maintaining the operating budget.
  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Works effectively with the Engineering department on guestroom maintenance needs.
  • Supervises the property general cleaning schedule.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  • Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
  • Supports and supervises an effective inspection and deep cleaning program for all guestrooms and public space.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Managing Departmental Costs
  • Ensuring Exceptional Customer Service
  • Conducting Human Resources Activities
  • Participates in employee progressive discipline procedures.

Requirements

  • At least 3-5 years experience as an Executive Housekeeper in an upscale hotel
  • Flexible schedule to include nights, weekends and holidays
  • Solid leadership skills and financial management ability
  • Local candidates only
Application Form

Engineering Manager

Requirements

Job Summary
Oversee and assign work to maintenance engineers as directed by the Chief Engineer. Provide technical problem solving assistance to maintenance staff Under the direction of the Chief Engineer, perform general repair and maintenance of any and all equipment found in and around the hotel. Specific work areas will be assigned as needed to each employee, based on skill level and experience. Accurate record keeping on assigned tasks is required. Ensure that all safety systems are operable.
Perform inspections daily/weekly (or as otherwise directed) on equipment and mechanical rooms. Perform preventive maintenance on equipment.
Complete the life safety checklist, including the fire-pump run test and generator run test. Inspect fire sprinkler valves and alarm systems. Respond and attend to guest repair requests. Assist management in training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees.
Assist and oversee the hotel preventative maintenance program.
Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearances are clean and professional.
Maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and assist individuals with disabilities.
Develop and maintain positive working relationships with others, support the team to reach common goals. Listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Speak with others using clear and professional language.
Visually inspect tools, equipment and machines. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight. Stand, sit, or walk for an extended period of time. Move up and down stairs and/or service ramps.
Perform other reasonable job duties as requested by the Chief Engineer.
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to work well with all members of the Engineering Department and all other members of the Hotel Staff.
Must promote a cordial and caring attitude toward all other employees.
Must be a highly motivated self-starter.
Must be knowledgeable in all phases of mechanical/electrical systems.
Assists the Chief Engineer with other tasks as requested.

Job Requirements

  • Positive attitude
  • Good communication skills
  • Committed to delivering a high level of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work under pressure
  • Ability to work on their own
  • Previous experience in a supervisor role
  • Vocational training in engineering or similar field
  • Previous hotel engineering experience required
Application Form

Banquet Manager

  • Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
  • Understands the impact of Banquet operations on the overall success of an event and  manages activities to maximize customer satisfaction.
  • Adheres to and reinforces all standards, policies, and procedures.
  • Maintains established sanitation levels.
  • Manages departmental inventories and maintains equipment.
  • Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
  • Schedules banquet service staff to forecast and service standards, while maximizing profits.
  • Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams

  • Sets goals and delegates tasks to improve departmental performance.
  • Conducts monthly department meetings with the Banquet team. Acts as a liaison to the kitchen staff.
  • Leads shifts and actively participates in the servicing of events.
Application Form

Catering Manager (Temporary position)

This position is responsible for soliciting, booking, planning and coordinating social catering markets including meeting functions, while maximizing the banquet space to meet/exceed individual and team goals.
Duties include booking and finalizing catering business by providing professional customer service and satisfaction.

Job Requirements

  • * Must have excellent written, verbal and interpersonal skills.
  • * Proficient in PMS and Microsoft programs.
  • * Must be highly organized, service oriented.
  • * Minimum of 2-3 years upscale hotel catering management experience.
  • * Sales or hospitality degree preferred.
  • * Must be personable, creative, professional and service oriented.
  • * Must be able to work in high volume and busy environments.
  • * Must have food and beverage working knowledge.
  • * Must be the " very hands on type.
Will be involved with menu development for events. The majority of the time will be spent selling and negotiating catering and banquet services. Must have a flexible schedule and able to work weekends, holidays and evenings.
Only local qualified candidates will be considered.
This is a temporary position, 6-8 months.
Application Form

Hourly positions

Night Audit/Supervisor

Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.
  • Welcome & register guests in an outstandingly friendly, professional, and efficient manner
  • Obtain necessary credit and payment information
  • Assists arriving and departing guests with all luggage and packages, carefully and safely
  • Rooms arriving guests
  • Provide detailed information about hotel facilities & operating hours
  • Adhere completely to all Miyako Hybrid service standards
  • Sell rooms in accordance with Front Desk sales strategies
  • Receive and transmit guest messages
  • Set-up & provide guest wake up calls
  • Perform check out and cash handling activities in accordance with all hotel cashiering and credit policies
  • Answer telephone calls and guest inquiries in a friendly and professional manner
  • Completely familiar with Hotel emergency procedures 
  • Prepare daily Revenue Report
  • Completes all audit functions accurately and in a timely manner
  • Comply with attendance rules and be available to work on a regular basis.
  • Attend all required hotel meetings and trainings
  • Perform any other job related duties as assigned

Job Requirements

  • MUST have Front desk and night audit experience at a comparable quality hotel
  • Excellent communication and guest relations skills
  • General knowledge of hotel departments
  • Ability to access and accurately input information using a moderately complex computer system
  • Effective math, organizational and communications skills
  • Must have the ability to communicate in English
  • Must be able to stand for an eight hour shift
  • Able to work a flexible schedule, including weekends and holidays
  • Must be able to work overnight shift
Application Form

Relief Night Audit

Perform the night audit operations (2 shifts) to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests. (3 shifts will be front desk only)
  • Welcome & register guests in an outstandingly friendly, professional, and efficient manner
  • Obtain necessary credit and payment information
  • Assists arriving and departing guests with all luggage and packages, carefully and safely
  • Rooms arriving guests
  • Provide detailed information about hotel facilities & operating hours
  • Adhere completely to all Miyako Hybrid service standards
  • Sell rooms in accordance with Front Desk sales strategies
  • Receive and transmit guest messages
  • Set-up & provide guest wake up calls
  • Perform check out and cash handling activities in accordance with all hotel cashiering and credit policies
  • Answer telephone calls and guest inquiries in a friendly and professional manner
  • Completely familiar with Hotel emergency procedures 
  • Prepare daily Revenue Report
  • Completes all audit functions accurately and in a timely manner
  • Comply with attendance rules and be available to work on a regular basis.
  • Attend all required hotel meetings and trainings
  • Perform any other job related duties as assigned

Job Requirements

  • MUST have Front desk and night audit experience at a comparable quality hotel
  • Excellent communication and guest relations skills
  • General knowledge of hotel departments
  • Ability to access and accurately input information using a moderately complex computer system
  • Effective math, organizational and communications skills
  • Must have the ability to communicate in English
  • Must be able to stand for an eight hour shift
  • Able to work a flexible schedule, including weekends and holidays
  • Must be able to work overnight shift
Application Form

Guest Service Ambassador (Bellman)

The Bellperson is responsible for assisting with the check-in/check-out processes and accommodating guests during their stay in an attentive, courteous and efficient manner- providing the best first and last impressions of the hotel.
  • To assist in the transport and storage of guest luggage
  • To assist with guest packages (transport to guest room, or guest meeting area)
  • To collect all incoming tags from guest luggage, after delivery to the room
  • Responsible for a clean and "smart" appearance of uniforms
  • Knowledgeable about all hotel amenities
  • To be conversant with all hotel promotional programs (guest-related)
  • Other duties as assigned
  • Previous experience strongly recommended but not required
  • Must be able to work a flexible schedule

Job Requirements

  • A minimum of one year hotel experience in a similar role preferred
  • Local candidates only, please
Application Form

Room Attendant

This job will appeal to

  • Someone who enjoys working in a fast paced environment.
  • Someone who wants to be part of a dynamic team.
  • Someone who enjoys delivering exceptional customer service and knows how to lead a team.
  • Someone who is very detailed.
The Room Attendant is responsible for the general cleaning and upkeep of guestrooms and other assigned areas. Requirements include: the ability to lift, bend, move heavy equipment; remain on one's feet for extended periods of time; and an individual who is team oriented and dedicated to providing excellent service and ensuring that Miyako's highest cleanliness standards are met every day.

Requirements

  • Minimum 1 year Housekeeping in a high end hotel.
Application Form

Front desk agent

  • Providing exceptional guest service by following all of the Miyako Front Desk procedures.
  • Greet guests and provide all of the Miyako standards upon arrival and departure.
  • Check in and Check out guests with an efficient and timely manner - including assigning room numbers, issuing keys, obtaining correct credit/payment.
  • Cashier responsibilities including making changes, cashing checks, foreign currency exchange, obtaining appropriate method of payment and set up correct payment method when necessary.
  • Assisting guests with any inquiry to ensure guest satisfaction.
  • Reporting any issues and guest complaints to supervisor or manager.
  • Making sure that all guest's accounts are in good standing and follow up with any billing issues.      Additional duties not mentioned above may also be requested by Supervisor
  • Making general decisions to assist the guest.
  • Keeping the Front Desk upscale, clean and organized and always presenting a positive and professional attitude.
  • Additional duties not listed may also be required by supervisor/manager

Job Requirements

  • Ability to stay calm and productive under stressful situation is required
  • Ability to anticipate situations to prevent a negative outcome and to provide maximum guest satisfaction is required.
  • Previous customer service or hotel experience preferred
  • Detailed oriented and team work oriented. The ability to mulit task is required.
  • Must be bi-lingual in Japanese/English
Application Form

Administrative Assistant

Filing, organizing, managing General Manager's schedule, and other tasks assigned by General Manager

Job Description

  • Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations
  • Answer inquiries from guests
  • Create and maintain computer- and paper-based filing organization systems for records, reports, documents, etc.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities
  • Maintain confidentiality of proprietary information and protect company assets
  • Speak with others using clear and professional language
  • Prepare and review written documents accurately and completely
  • Answer telephones using appropriate phone etiquette
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen & respond appropriately to the concerns of other employees

Job Requirements

  • Previous hotel administrative experience required
  • Must have excellent organizational skills
  • Fast learner
  • Must be highly organized
Application Form

Banquet Supervisor

  • Ensure staff is working together as a team. Inspect grooming and attire of staff, and rectify any deficiencies.
  • Communicate with guests, other employees and departments to ensure guest needs are met.
  • Respond to and fulfill any special banquet event arrangements. Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment.
  • Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems.
  • Document pertinent information in appropriate department logbook. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
  • Develop and maintain positive working relationships with others, and support team to reach common goals.

Job Requirements

  • Previous banquet supervisor experience in an upscale hotel required.
  • Flexible schedule
  • Strong leadership ability
Application Form

Banquet Servers

  • Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.
  • Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
  • Ensure courses are cleared and tables are properly crumbed.
  • Respond to and try to fulfill any special banquet event arrangements.
  • Replenish buffet items to ensure consistency and freshness in presentation.
  • Monitor tableware to ensure it is presentable to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
  • Bus tables by removing and separating tableware, plate ware, glassware, and flatware.
  • Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, protect company assets.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Job Requirements

  • Previous banquet experience in an upscale hotel preferred
  • Flexible schedule required
Application Form

Banquet Houseperson

Job overview

Banquet Houseperson manually sets up, breaks down, and services all meeting rooms in accordance with Miyako Hybrid's quality standards.

Requirements

  • Knowledge of various types of equipment and set up styles used in meeting rooms helpfull.
  • Basic English language communication skills.
  • Able to lift and move heavy equipment on a continuous basis throughout the shift.
  • Has knowledge of different room set-ups.
  • Must be a team player.
Application Form

Restaurant host/ess

  • Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance.
  • Move and arrange tables, chairs, and settings and organize seating for groups with special needs.
  • Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
  • Check menus to ensure they are current, clean, plentiful, and wrinkle-free.
  • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
  • Monitor dining rooms for seating availability, service, safety, and well being of guests.

Job Requirements

  • Previous hosting experience in an upscale establishment preferred
  • Flexible schedule required
Application Form

Japanese/Western Chefs

  • Set-up and break down work station. Operate ovens, stoves, grills, microwaves, and fryers to prepare foods.
  • Prepare cold food. Monitor food quality while preparing food. Test foods to determine if they have been cooked sufficiently.
  • Wash and peel fresh fruits and vegetables. Prepare ingredients for cooking, including portioning, chopping, and storing food. Weigh, measure, and mix ingredients. Prepare special meals or substitute items.
  • Serve food in proper portions onto proper receptacle. Wash and disinfect kitchen area, tables, tools, knives, and equipment.
  • Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Job Requirements

Completed 2-year culinary program, associate degree in culinary arts or equivalent.
OR 4 years experience in a similar culinary operation in a similar volume facility
Must have or be able to obtain a food handlers permit by the date of hire is required.
Application Form
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Miyako Hybrid Hotel - Torrance, California (CA)
21381 S. Western Avenue, Torrance, California 90501
Contact: 310-212-5111 Fax: 310-212-5112
Email: welcome@miyakohybridhotel.com
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