Executive Housekeeper

Job overview

Responsible for the daily shift operations of Housekeeping. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained.

What you will be doing

  • Complete inspections and hold people accountable for corrective action.
  • Assist in ensuring guest and employee satisfaction while maintaining the operating budget.
  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Works effectively with the Engineering department on guestroom maintenance needs.
  • Supervises the property general cleaning schedule.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  • Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
  • Supports and supervises an effective inspection and deep cleaning program for all guestrooms and public space.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Managing Departmental Costs
  • Ensuring Exceptional Customer Service
  • Conducting Human Resources Activities
  • Participates in employee progressive discipline procedures.

Requirements

  • At least 3-5 years experience as an Executive Housekeeper in an upscale hotel
  • Flexible schedule to include nights, weekends and holidays
  • Solid leadership skills and financial management ability
  • Local candidates only

 Hourly positions
 
Night Audit 

Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.

  • Welcome & register guests in an outstandingly friendly, professional, and efficient manner 
  • Obtain necessary credit and payment information 
  • Assists arriving and departing guests with all luggage and packages, carefully and safely 
  • Rooms arriving guests 
  • Provide detailed information about hotel facilities & operating hours
  • Adhere completely to all Miyako Hybrid service standards 
  • Sell rooms in accordance with Front Desk sales strategies 
  • Receive and transmit guest messages 
  • Set-up & provide guest wake up calls 
  • Perform check out and cash handling activities in accordance with all hotel cashiering and credit policies 
  • Answer telephone calls and guest inquiries in a friendly and professional manner 
  • Completely familiar with Hotel emergency procedures  
  • Prepare daily Revenue Report 
  • Completes all audit functions accurately and in a timely manner 
  • Comply with attendance rules and be available to work on a regular basis.
  • Attend all required hotel meetings and trainings 
  • Perform any other job related duties as assigned

Job Requirements

  • MUST have Front desk and night audit experience at a comparable quality hotel
  • Excellent communication and guest relations skills 
  • General knowledge of hotel departments 
  • Ability to access and accurately input information using a moderately complex computer system
  • Effective math, organizational and communications skills 
  • Must have the ability to communicate in English
  • Must be able to stand for an eight hour shift 
  • Able to work a flexible schedule, including weekends and holidays 
  • Must be able to work overnight shift

Application Form

 
 
Guest Service Ambassador (Bellman)
 The Bellperson is responsible for assisting with the check-in/check-out processes and accommodating guests during their stay in an attentive, courteous and efficient manner- providing the best first and last impressions of the hotel.
  • To assist in the transport and storage of guest luggage
  • To assist with guest packages (transport to guest room, or guest meeting area)
  • To collect all incoming tags from guest luggage, after delivery to the room
  • Responsible for a clean and "smart" appearance of uniforms
  • Knowledgeable about all hotel amenities
  • To be conversant with all hotel promotional programs (guest-related)
  • Other duties as assigned
  • Previous experience strongly recommended but not required
  • Must be able to work a flexible schedule

Job Requirements

  • A minimum of one year hotel experience in a similar role preferred
  • Local candidates only, please
   
Application Form
 
 
Room Attendant
This job will appeal to
  • Someone who enjoys working in a fast paced environment.
  • Someone who wants to be part of a dynamic team.
  • Someone who enjoys delivering exceptional customer service and knows how to lead a team.
  • Someone who is very detailed. 

The Room Attendant is responsible for the general cleaning and upkeep of guestrooms and other assigned areas. Requirements include: the ability to lift, bend, move heavy equipment; remain on one's feet for extended periods of time; and an individual who is team oriented and dedicated to providing excellent service and ensuring that Miyako's highest cleanliness standards are met every day.

Requirements


  • Minimum 1 year Housekeeping in a high end hotel.

Application Form

Front desk agent 
  • Providing exceptional guest service by following all of the Miyako Front Desk procedures.
  • Greet guests and provide all of the Miyako standards upon arrival and departure.
  • Check in and Check out guests with an efficient and timely manner - including assigning room numbers, issuing keys, obtaining correct credit/payment.
  • Cashier responsibilities including making changes, cashing checks, foreign currency exchange, obtaining appropriate method of payment and set up correct payment method when necessary.
  • Assisting guests with any inquiry to ensure guest satisfaction.
  • Reporting any issues and guest complaints to supervisor or manager.
  • Making sure that all guest's accounts are in good standing and follow up with any billing issues.      Additional duties not mentioned above may also be requested by Supervisor
  • Making general decisions to assist the guest.
  • Keeping the Front Desk upscale, clean and organized and always presenting a positive and professional attitude.
  • Additional duties not listed may also be required by supervisor/manager

  • Job Requirements

    • Ability to stay calm and productive under stressful situation is required
    • Ability to anticipate situations to prevent a negative outcome and to provide maximum guest satisfaction is required.
    • Previous customer service or hotel experience preferred
    • Detailed oriented and team work oriented. The ability to mulit task is required. 
    • Must be bi-lingual in Japanese/English
    Application Form

    Administrative Assistant

    Filing, organizing, managing General Manager's schedule, and other tasks assigned by General Manager

    Job Description

    • Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations
    • Answer inquiries from guests 
    • Create and maintain computer- and paper-based filing organization systems for records, reports, documents, etc. 
    • Compile, copy, sort, and file records of office activities, business transactions, and other activities 
    • Maintain confidentiality of proprietary information and protect company assets 
    • Speak with others using clear and professional language 
    • Prepare and review written documents accurately and completely 
    • Answer telephones using appropriate phone etiquette 
    • Develop and maintain positive working relationships with others, support team to reach common goals, and listen & respond appropriately to the concerns of other employees

    Job Requirements

    • Previous hotel administrative experience required
    • Must have excellent organizational skills
    • Fast learner
    • Must be highly organized


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Miyako Hybrid Hotel - Torrance, California (CA)
21381 S. Western Avenue, Torrance, California 90501
Contact: 310-212-5111 Fax: 310-212-5112
Email: welcome@miyakohybridhotel.com
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